Customer Support
iIndiaTrip.com customer support is currently available only via email. iIndiaTrip.com is a new company and is working determinedly to build more support infrastructure for you, and to provide you with seamless service and more ways to connect.
customersupport@iindiatrip.com
We respond within 48 hours of receiving your email.
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Privacy Policy

1. Introduction

1.1 Modak Travels Private Limited or its business name iIndiaTrip.com ('iIndiaTrip.com', 'we', 'us', 'our') are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.

1.2 We may collect, process, use and disclose your information when you use the iIndiaTrip.com Website (www.iindiatrip.com or this Website) and the travel related services offered by iIndiaTrip.com, or on behalf of the Tourist Attractions Operators or Third Party Services Providers (collectively the 'Operators') through this Website (the 'Services') as described in this Privacy Policy. 'You' and 'your' when used in this Privacy Policy includes any person who accesses this Website or use the Services.

1.3 This Privacy Policy sets out the basis and terms upon which iIndiaTrip.com collects, processes, uses and/or discloses your information that is obtained from you when you access this Website and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as name, gender, age, nationality, residential address, mobile phone number, email ID, valid identification document information or any such information ('Personal Information') we have requested and you have provided through this Website.

1.4 Except as otherwise noted in this Privacy Policy, iIndiaTrip.com is a data controller under the EU General Data Protection Regulation (“GDPR”), which means that we decide how and why the information you provide to us is processed.

1.5 Please read this Privacy Policy carefully. We reserve the right to implement changes to this privacy policy. This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the processing of your Personal Information, or changes in applicable law. We encourage you to read this Policy carefully. We will always publish the new version of this privacy policy on this Website and will include the date of the latest version. As we will not proactively inform you regarding all changes made by us, we recommend you regularly check this page to review any changes we might make. By visiting this Website, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.

2. Scope of Terms

2.1 iIndiaTrip.com reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of this Website or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy.

3. Collection of Personal Information

3.1 We may collect Personal Information about you that you provide to us while using this Website and information about how you use this Website including when you open your user account ('User Account'), visit this Website or make bookings for any intended Services or using the Services.

3.2 On your accessing of this Website, we may collect and process the following categories of information about you, such as:

3.2.1 Personal information: name, email ID, mobile phone number, residential address, valid identification document information;

3.2.2 Booking information: includes information about your booking ID, date of visit, time of visit (where applicable) number of visitors, Services booked, details of co-visitors;

3.2.3 Demographic information: gender, age, nationality;

3.2.4 Location information: location data that describes the precise geographic location of your device (‘Precise Location Data’);

3.2.5 Booking and payment information: includes information about Services booked, invoice details, payment details, payment method, cardholder or account holder name, payment amount, and payment date;

3.2.6 Other information that may be requested or gathered while you visit, access or use the this Website;

3.2.7 Details of your usage of this Website (including traffic data, location data and length of user sessions);

3.2.8 Feedback on and responses to surveys conducted by iIndiaTrip.com relating to the Services;

3.2.9 Information automatically collected and stored in our servers or the servers of a third party service provider by using or accessing to this Website (including the username and password for your User Account, your computer Internet Protocol (IP) address, browser type, the type of device you are using, etc.).

4. Sensitive Personal Information

4.1 We do not seek to collect or otherwise process your Sensitive Personal Information. Where we need to process your Sensitive Personal Information for legitimate purpose, we do so in accordance with applicable law.

4.2 We do not collect or otherwise process Personal Information about race, religion, sexual orientation or health or any other information that may be deemed to be sensitive under GDPR (collectively, ‘Sensitive Personal Information’) in the ordinary course of our business.

5. Storage of Personal Information

5.1 The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party service providers. Your Personal Information will be stored as long as is necessary to fulfill any of the purposes described in this Privacy Policy, or to comply with any contractual, legal, tax or accounting requirement.

5.2 When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your Personal Information.

5.3 We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.

5.4 iIndiaTrip.com will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorised access or unauthorised alteration, disclosure or destruction of data.

5.6 Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access. iIndiaTrip.com does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent iIndiaTrip.com has fulfilled its obligations under no circumstances shall iIndiaTrip.com be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.

5.7 All payment transactions carried out by you on our chosen third-party payment processing services provider will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.

6. Usage of Personal Information

6.1 We process your Personal Information for a number of reasons, in particular:

6.1.1 To ensure overall smooth operations: your personal data helps us to constantly improve this Website and enables us to quickly process your transactions.

6.1.2 Personalised content: by personalising this Website content, we can provide you with relevant products and services suited to your interests and needs.

6.1.3 Reviews: we collect personal data provided in your reviews, for example, by registering the attraction you visited or service availed and analyse this feedback to evaluate a particular product or service. We also use platforms such as Facebook and Trustpilot for reviews. Please read our Terms and Conditions for more information regarding reviews.

6.1.4 Customer assistance: in order to streamline your communications with our customer service agents, we use personal data, such as your email and mobile phone number to:

6.1.4.1 Quickly and securely establish your identity and link directly to your order history

6.1.4.2 Facilitate follow-ups via email. When we believe you may need our assistance i.e. if you cancel a transaction during the final stage of the booking process. We then use your personal data to ask if you require assistance.

6.1.4.3 Finally, we may get in contact to update you on any exceptional circumstances that are beyond our control which may affect your experience with our products or services, including but not limited to general strikes and threats to your personal safety.

6.1.5 Marketing purposes: we may process your Personal Information to contact you via email, telephone, SMS or other methods of communication to provide you with information regarding our Services that may be of interest to you. We may send information to you regarding our Services, travel offers; upcoming promotions that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.

6.1.6 Overall legal compliance: your Personal Information also plays a key role in helping us identify and prevent fraudulent transactions or other illegal activities on this Website, communicate security messages to you and comply with relevant applicable laws and regulations.

6.1.7 Safe payments: we work together with our chosen third-party payment processing services provider on all payment transactions. We don't have access to your full payment details, but we may refer to partial information, such as the last couple of digits of your credit card number, for authentication and anti-fraud purposes.

7. Disclosure of Personal Information

7.1 We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country, in accordance with applicable law. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

7.1.1 We may share your personal data with the relevant Tourist Attraction Operator or Third Party Service Provider in connect with a Service which you have made booking for or intend to make booking for. This information is used to complete, confirm or personalise your booking and can include your name, email address and mobile phone number.

7.1.2 We may share your information with our legal subsidiaries and other iIndiaTrip.com entities that are part of the iIndiaTrip.com corporate structure. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganisation or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.

7.1.3 To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, and market research. We also use third parties to process your payments, sharing your Personal Information with them in order to complete your booking transactions. All these parties are under the obligation to keep your Personal Information confidential, and can only use it for the initial purposes set out by iIndiaTrip.com.

7.1.4 We may have to disclose your Personal Information to the extent that we are required to do so by applicable laws and regulations, order of court or requests by any governmental authority.

7.1.5 To our advisors, agencies or other parties concerned in order to protect the rights and property of iIndiaTrip.com.

7.2 Your Personal Information may be transferred outside of your home country and outside of the European Union, for the above mentioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, iIndiaTrip.com will use reasonable endeavours to ensure that appropriate safeguards are in place.

7.3 There may be links present on this Website which could result in you leaving the iIndiaTrip.com Website and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and iIndiaTrip.com is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.

8. Cookies

8.1 We use cookies to ensure that this Website runs smoothly and reliably, and we provide you with seamless and uninterrupted service. Cookies are small text files that are placed on your computer or mobile device when you visit a website. These cookies are placed on your device by your web browser and are either removed each time you close your browser or stored for a longer period of time. Cookies that aren't removed are sent back to us by your web browser the next time you visit. This enables us to recognise your computer or mobile device and improve and personalise your interactions and experiences on the iIndiaTrip.com Website. We also use other tracking technologies that are similar to cookies, such as third party tools, to achieve the same goal.

8.2 We strive to not embed cookies with a lifespan longer than one year, although there may be exceptions to this time period. Cookies can be placed on your devices by us or by a third party, such as Google Analytics. Google Analytics allows us to understand, in aggregate fashion, where visitors land on this Website and how they use the website. We cannot disaggregate this data to analyse your individual behavior on this Website.

8.3 The consent you give us to store and use our and third party cookies can be withdrawn at any time by setting your browser to disable cookies and/or remove all cookies from your browser. However, please take into account that this may limit your access to certain functions and areas on this Website.

9. Data Security

9.1 We have implemented reasonable technical and organisational security measures to protect your Personal Information. Please ensure that any Personal Information that you send to us is sent securely.

9.2 We are committed to safeguarding your personal data against unauthorised usage, modification, publication or deletion of said data. To achieve a high level of protection, we take a variety of both physical and technical security measures.

9.3 All sensitive information you provide is also encrypted via Secure Socket Layer (SSL) technology. Finally, we do not store or have access to your full credit /debit card details or details of any other payment methods used for making a booking on this Website. Instead, we rely on our PCI-compliant payment service partner to safely store and process this information. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties.

9.4 As the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your Personal Information transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us are sent securely.

10. Your rights

10.1 You may at all times access, correct or erase your Personal Information through iIndiaTrip.com Website, under ‘My Account’. Alternatively, you may make your data access, correction or erasure request by sending your request by email at compliance@iindiatrip.com.

10.2 Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at compliance@iindiatrip.com. You may also request a copy of the information that we hold about you by sending your request by email at compliance@iindiatrip.com.

10.3 Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.

10.4 When handling any of these requests described above, we have the right to check the identity of the requester to ensure that it is the person entitled to make the request.

11. Contact

11.1 If you have any comments, questions or concerns about any of the information in this Privacy Policy, or any other issues relating to the processing of Personal Information carried out by us, or on our behalf, please contact us by email at compliance@iindiatrip.com.

Last updated on 30 April 2019.

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